IT Program
Employee accounts, managed devices, SaaS administration, and infrastructure operations, from onboarding through daily maintenance.
For growing companies where founders or engineers still handle account requests, device setup, and IT maintenance.
We agree the systems, priorities, and depth of work with you before delivery begins.
Manage employee accounts and permissions through each role change.
Account inventory, access review records, and joiner / mover / leaver workflows.
Keep a record of company devices and the settings they need.
Device inventory, configuration baselines, and maintenance records.
Administer the applications employees use and the requests that keep them working.
Application register, request workflows, and administration runbooks.
Maintain connectivity, backups, and operating procedures for the agreed systems.
Network documentation, backup review records, and recovery runbooks.
Plans, configuration records, and evidence are maintained in your accounts and documentation tools.
A register of accounts, devices, applications, and system owners
A prioritized maintenance and improvement plan with target dates
Onboarding, offboarding, and access-change procedures
Configuration records, operating runbooks, and an open-issues report
Start with a defined phase or an ongoing program.
Review accounts, devices, applications, and infrastructure. Record missing owners, unmanaged systems, and recurring requests.
Apply agreed settings, clean up access, and document the workflows your team will use.
Process agreed requests, maintain the inventory, review backups, and schedule system changes.
Review open issues, upcoming hires, renewals, and infrastructure needs with your decision-maker.
Fees depend on systems, deliverables, and operating requirements. How pricing works
Yes. We identify which systems and requests Grey Wing handles, which remain with your team or provider, and how changes are approved.
Support channels, request types, working hours, and response expectations are set in the proposal. After-hours support is not included by default.
Hardware, vendor subscriptions, and third-party implementation fees are identified separately from Grey Wing's program fee.
IT runs accounts, devices, applications, and infrastructure. Security defines and improves protective controls, investigates security alerts, and prepares incident response. The programs can share a work plan when both are needed.
Programs can run independently or share a work plan. We identify responsibilities for work that crosses between them.
Bring your systems, current gaps, and any deadline. We’ll use the conversation to define priorities and the first work plan.
